Posted by Port City Jewelers on May 09, 2017
Know Your Jeweler Before You Buy
In today's market with the boom of the internet in the recent years and eCommerce stores popping up everyday, it makes it easier for consumers to sit at home and buy just about anything they want from brands across the globe. Knowing the company before you make your purchase is a MUST!
It has recently come to our attention that even some successful online companies that use platforms like Etsy, eBay & Amazon that specialize in engagement rings, are not even taking part in the actual build process of their jewelry! Some of these jewelry companies are just great marketing companies that outsources all of their work to other companies to have their jewelry made. Some have even purchased jewelers tools to make themselves look like a real jeweler. It was a huge shock when we stumbled across these companies recently!
Port City Jewelers has over 35+ years combined experience so we kinda know our stuff! There is not anything we cannot take on or have made for our customers! Oh and we do our own work! Just ask yourself this, do you want the company that you have been communicating with to actually be the ones to make your ring or would you like that company to contract it out to another company? I think I know the answer to that question. I would want the company that I was communicating with to actually build the ring or jewelry I was wanting.
There are some ways though that you can validate your jeweler. Here are a few below.
How To Validate Your Online Jeweler
There are many ways you can validate the jeweler you are considering working with!
1) Have them send you pictures of their recent builds. Ask for images of the CAD Renderings, Wax Model, rough casting, polishing, rhodium plating, steam cleaning and stones being set! This will validate that they are the ones doing the work. If they cannot or will not provide this type of content then you should look elsewhere for your dream ring.
2) Ask the company how long they have been in the jewelry business and what are some of the most difficult builds they have completed recently. Ask for their resume of sorts and interview that company before you start working with them.
Ivey Riggs, the owner at Port City Jewelers, and has been in the jewelry business for 15 years alone. You can check my Linked in profile by clicking the link below. My entire career has been involved in the jewelry business! I know my stuff and what kind of designs will work. I'll apologize in advance if I speak jewelry lingo to much and get to chatty :-).
3) Is the company your consulting with on Social Media? Do they post pictures of the behind the scenes type content? Do they post how each one of their rings or jewelry items are made or do they just post completed rings on their social media accounts? Are they able to give you picture or video content of their build process?
4) Does the company offer a repair service on site if problems occur down the road? If the company built your jewelry themselves then they can definitely repair your ring for you if problems arise down the road.
**Some jewelers out there on Instagram, Facebook have even went to the expense of purchasing jewelers tools to make them selves look like a jeweler, but they are not :-(
Here at Port City Jewelers, we will show you the entire process privately or post to our social media accounts for you and the world to see our amazing work! Each one of our custom rings is made in our shop and never outsourced like some out there.
Please read our other blog post about this titled, "
How Is Their Customer Service?
I get emails from customers each day asking me all kinds of different questions and that is good, because I believe that our customers need to be educated before they make their decision. Educating our customers is our #1 Priority! Port City Jewelers has over 50 Years combined experience in this amazing business! We will definitely be able to answer any of your questions. We usually respond rather quickly :-)
We have heard some horror stories about other companies out there saying one thing and then doing another! All our policies are completely outlined in our Customer Service tab.
When you contact us either VIA phone or email we want to make sure that you are first knowledgable and
Do They Offer A Warranty?
Here at Port City Jewelers when you design a Moissanite Engagement Ring with us we give you a FREE 5 YEAR warranty on any accent side stones (which includes diamonds, moissanite or gemstones) in case one may fall out due to reasonable wear and tear. We take great pride in our builds and LOVE OUR BEAUTIFUL customers. So when you buy from us we love to stand behind our rings we build for our customers.
The warranty however does not cover jewelry that has been worn irresponsibility, damaged intentionally or altered in any way by another jeweler. For example, if you purchase a ring from us in a finger size 7, have your local jeweler size it to a 5 and stones begin to fall out then Port City Jewelers cannot stand behind our work and cannot be held responsible for repairs.
Please see our Warranty Page for more details.
However, other companies out there (not gonna mention any names) only give you a 1 year warranty on loss of stones. Your center Moissanite is warrantied through the Moissanite Brands like Charles & Colvard, NEO or Eternal Moissanite.
Our jeweler has over 30 years of experience in jewelry design, casting, setting stones and repair, so when your dream ring is finished, you will be able to wear it proudly without worry! But if issues to come up, please contact Ivey and we will be glad to assist you with your warranty work :-)
As for our Moissanite brands we carry, they all offer their own warranty, but the NEO has the best warranty in the market! NEO Moissanite's warranty covers chipping, clouding, scratches & even the color! Our Eternal Moissanite covers the color and also clouding, chipping & scratches....which will never happen by the way! Moissanite is AWESOME like that! Its a tough gemstone!
If we can help answer any questions or educate you in any way please do not hesitate to contact us anytime.
910-338-9751 and ask for Ivey!