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Shipping Policy

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SHIPPING & HANDLING DELAY NOTICE:

 

Shipping & Handling Delay Notice: January 16th - February 10th 2017

 

All items that have "ALIEX' in the prefix of the SKU/Item Number will be delayed. Orders for these SKU/Item numbers will not process with the supplier until after February 10th. Processing time will begin on February 10th! The supplier for these items are closed from January 16th-February 1oth! Port City Jewelers will submit the order to the supplier, but processing will not begin until February 10th. Orders placed for these items cannot be cancelled during this time.

 

Please know that this only effects roughly about 20% of our products.

 

Below are some of the Products Effected:

 

1) NSCD Simulated Diamond Collection
2) Shark Watches, Jaragar Watches, Spry Wear Watces,
3) Some but not all fashion jewelry (plated jewelry, not real gold or white gold jewelry)
4) SKU/Item Numbers beginning with "ALIEX" in the Prefix. Example - "ALIEX-123456789."
5) Eternal Moissanite Brand

 

As always if you have any questions please contact us :-)

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Business Days are Monday-Friday (Not including holidays or "OFF" days for the shipping companies)

We do not process orders on weekends.

Orders placed after 4:00pm Friday will be processed first thing Monday morning.  

Processing & handeling times will start that Monday.

All shipping estimates are estimated in business days unless otherwise specified on our website.

 

We Do Not Ship Or Process Orders On Holidays as the shipping companies are usually closed :-)  See the calendar below.

 

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SHIPPING TIME TABLE & Estimated Transit Times Once Shipped

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INTERNATIONAL ORDERS (OUTSIDE OF USA):

-We ship all orders out with the method chosen during checkout (Free or Expedited).  All estimted wait times can be estimted by using the table above. 

-Please see our SHIPPING POLICIES to check estimated delivery times for your order.  If the alloted time in the table above has passed for your delivery please also fill out the form below and we will get back to within 24 Hours.  

-Please know that once your order is shipped Port City Jewelers will not be able to track your order until your shipment reaches the Post Office HUB in your country.  For example, if you live in Canada and placed an order through Port City Jewelers we will ship your item from our stock inventory or have your item shipped directly from our vendor/supplier to your front door.  However tracking will not be updated until it reaches the Canada Post and clears customs.  Port City Jewelers has no control over this.  

-We do guarntee however you will receive your product.  You will just have to wait a little longer for your order.

-Expedited Shipping will arrive a lot faster and tracking will be available for your order every step of the way.  However expeidted shipping is not free and will be charged accordingly depending on your location and country.  

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 COMMONLY ASKSED QUESTIONS

HOW LONG WILL SHIPPING TAKE?

We get asked this a lot so let me explain our shipping process to you :

1) When you order and pay for an item you will get a confirmation email from us along with an ORDER NUMBER specific to your purchase . Then your order goes off to be processed. This usually takes no longer than 48 Hours 

2) Once we process your order, it gets sent to our fulfilment center.  We operate in North Carolina but have respected relationships with numerous vendors in the USA and overseas locations.

3) Your order will be fulfilled, shipped, THEN you will be sent a shipping email that lets you know your order is on its way. 

SOME EXCLUSIONS:  (These type of orders will take longer and estimated delivery time will be noted on the items description on our website)

  • Specail Order Merchandise:
  • Class Rings
  • Custom Made or Made to Order Engagement Rings
  • Masonic Rings 
  • NSCD Simulated Diamond Collection 
  • Sku/Item Numbers Beginning with  ALIEX 
  • DESIGN YOUR OWN Collection (Please check with us to see the estimated delviery date)

Most items do ship within 5 business days direct to you.

  • NSCD Simulated diamonds will take up to 10 business days on average to process if in stock with the supplier.  If an item is not in stock and needs to be customized for a specific finger size it will take longer to ship.  14K Gold NSCD collection will take 2-3 weeks for production and will ship VIA the method chosen after production is finished.  
  • If you choose our FREE shipping method during checkout then you can expect to receive your order within 15 business days (USA ONLY) after handeling time as mentioned above unless the listing is described to take longer to deliver.  In this case each item that requires longer delivery times will be described on the items description on our website.  
  • We can ship to virtually any address within our shipping zones. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  Some area's are remote locations and may take longer to delvier.
  • When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
  • Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
  • Please know that some items are not stocked and are drop shipped items.  We drop ship items from around the world and US.  All of our vendors are authorized vendors of the jewelry trade and verified.  Some vendors are oversea vendors and will take longer for handeling and shipping.  Please contact us with any questions you may have as we cannot notate each item.
  • Handeling times do vary depending on the product you selected.  Watches are all special order and require longer handeling times.  NSCD simulated Diamond Jewelry will usually take approxamently 10 business days handeling and 15 business day shipping when using free or standard shipping.  Orders can be placed with expedited shipping but will still take the 5 business days for handeling.  
  • Moissanite jewelry and loose stones will take approxamently 5 business days handeling.  Most all moissanite jewelry is made to order but can ship within the 5 business days unless otherwise described on the items description on our website.
  • Invicta watches are special order items from Invicta and are not stocked.  Once the special order arrives to our office we will then ship it out to your address on file with the order.
  • Port City Jewelers carrys a limited stock of on hand inventory.  We work with well repsected manufacturers of the jewelry trade and have aggreements worked out where most of our suppliers ship drectly to you, our customer!  This eminates overhead, cuts down on handeling times and allows Port City Jewelers to offer our customers the very best pricing of your new jewelry!
  • Please be aware that shipping estimates and handeling times are all based on USA Customers.  Other Countries may require longer shipment times.  This is of course out of our control. 
  • Please be aware that not all orders will ship with tracking.  Orders that are shipped with tracking may not be readliy available at the time the order is marked as shipped.  Once tracking information is obtained we will update your shipment with tracking information.   
  • ALL ORDERS that are not placed in the USA will take additional time to deliver.  Port City Jewelers is not liable for any custom or import taxes associated with your order.

 

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 OTHER QUESTIONS:

 I know many of you are used to ordering online from places such as Amazon, eBay, etc and getting your items within 1-2 days, but this is not how we operate.  Amazon has invested millions of dollars into warehouses across the US to fulfill orders for their customers.  Port City Jewelers is still a small business. Most items on Port City Jewelers are supplied at a much lower cost to the customer and in order to be able to do this, we have to source them from our vendors allowing us to carry a limited stock of inventory.  This in turn allows Port City Jewelers to offer the best pricing to our customers!!

Your items will always arrive, they’ll just take a little bit longer to arrive.

WILL I RECEIVE A TRACKING NUMBER?

Tracking numbers are always available.  Most all orders will be tracked by the respective shipping company (USPS, UPS, FedEx, Etc Etc).  However please know that in some locations tracking is not updated always on time.  

Orders that require items to be shipped from overseas will not track until the shipment is delivered to the local post office location in your country.  For example, if you live in Canada the tracking number will not populate or track in Canada Posts website until the package is received by them.  Some tracking numbers will not update in their system.  This of course is also out of our control.

I ORDERED MULTIPLE ITEMS, AND I HAVE ONLY RECEIVED ONE ITEM, WHY IS THAT?

If you place an order with us for multiple items it is more than likely going to be shipped in more than one package. Please allow some time for all of your items to arrive.  They may have come from different vendors which means different shipments.  You can track all your shipments in your Port City Jewelers account.

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL ... WHAT'S GOING ON?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there.

If you would like your order confirmation email, or your shipping email re-sent, just email us with a request here : sales@portcityjewelers.com


I HAVE A QUESTION ON MY ORDER OR ON YOUR STORE THAT IS NOT ANSWERED HERE. HOW DO I GET A HOLD OF YOU?

Email:  Sales@portcityjewelers.com

Phone:  910-338-9751  Monday-Friday 10am -5pm EST

                                      Saturday&Sunday  Closed

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